Cancelling, rescheduling or running late?

At Love Community Acupuncture, I run the clinic on a very tight budget to keep treatments at the low price you value. So I ask you to cancel or reschedule your own appointments when you need to. It’s very simple! Here’s how:o

To cancel or reschedule your appointment

  • Please find either the confirmation email you receive when you book your appointment, or the reminder email I send you three days before your appointment.
  • The email subject will always start with your name and the word ‘appointment’, i.e., “Jane Smith appointment”.
  • Click on the ‘Need to cancel or reschedule?’ link in the email. 
    This will take you to our online scheduler, where you can cancel or reschedule your appointment.

Note that your reminder text message is a no-reply number, so you won’t be able to contact me by replying to a reminder text.

If you try to reschedule or cancel your appointment with less than 3 hours’ notice, the scheduler won’t allow you to do this, as it’s too close to your appointment time and I generally won’t be able to offer it to another patient in time. In this case, your appointment would be treated as a late arrival or no-show (see below).

To cancel or reschedule your appointment

If you arrive late and I can’t treat you, or if you don’t arrive at all (no-show)

In these circumstances, I would ask for full payment for your appointment. In the normal course of things you’ll have paid in advance, so there would be nothing further to pay until you book your next appointment.

To book again:

  • Go to the online booking page;
  • Scroll down to find the REGULAR appointments and select one according to the amount you can afford;
  • Book and pay online.

 To cancel or reschedule your appointment

Free strike policy

Well, life happens sometimes, doesn’t it? So I have a policy of giving everybody one chance to arrive late, not arrive at all, or reschedule or cancel within 3 hours of the appointment. I call it a ‘free strike’, and it means I will give you another appointment without any further charge. But once you’ve used your free strike, I would require payment in full for any of the above.

If you want to use your free strike:

  • Go to the online booking page;
  • Scroll down to the booking pane (green background);
  • At the top of the booking pane, click the ‘Redeem Coupon’ button;
  • In the box, enter the code FREESTRIKE and click Apply;
  • All the appointments are now marked £0.00. Select your appointment price and book!

You’ll only be able to use this code once; after that, I would require payment in full if you arrive late, not at all or reschedule/cancel within 3 hours of the appointment.