This is a copy of the information we’ll give you when you first come for treatment – it sets out the ‘terms and conditions’ on which we offer you treatment.
We’ll ask you to sign this, either online or at the clinic.
If you ever have any questions about the information in this leaflet, just ask – we’re always happy to explain!
Information for New Patients
Attending for treatment
During your first visit you’ll be asked about the condition(s) for which you’re seeking treatment. You’ll also be asked about your general health, medical history and lifestyle. All of this is important information from which we can make a diagnosis in Chinese medicine terms. We’ll work with you to resolve or improve your condition, within an expected number of treatments. Your treatment plan may involve not only acupuncture but also some suggestions on changes to lifestyle and diet.
Preparing for your treatment
No special preparation is necessary for a treatment. It’s best to avoid acupuncture on an empty stomach – so try to eat a light meal or have a snack before coming for treatment. It’s also helpful if you wear loose, comfortable clothing. It is important to tell us if you are either pregnant or trying to conceive – there are certain acupoints that should be avoided in pregnancy.
Reactions to treatment
For most patients, acupuncture is relaxing and restful, leaving them sometimes slightly tired but with no significant side-effects. It’s advisable to avoid alcohol for 24 hours after a treatment, and to drink plenty of still water (filtered or bottled), ideally at room temperature. If you ever have any concerns about a reaction, please call us on 07582 234578.
You will always be treated with respect at Love Community Acupuncture. This includes respect for your wishes and beliefs, your right to make lifestyle changes at your own pace, and your right to dignity and privacy. You have the right to say no to any part of your proposed treatment at any time.
Withdrawing the offer of treatment
Please note that if your healthcare condition is such that in our professional judgement we aren’t qualified to treat you, or that your condition or needs are unsuited to the community acupuncture format, then we may refer you on to another acupuncturist or another healthcare professional and decline to continue your treatment with Love Community Acupuncture. On very rare occasions, we may also decline to treat you if we feel the spirit of community acupuncture is not being respected by you (please ask if you would like to know more about this). We don’t take these decisions lightly, and you are asked to respect our professional judgement if this happens.
Because of the way we run Love Community Acupuncture, we can’t guarantee that you’ll always see the same acupuncturist. Our acupuncturists are equally highly qualified and experienced, and your acupuncture and care will be to the highest standard.
Everything that you tell us is kept in the utmost confidence. This is part of the British Acupuncture Council’s Code of Practice. The only exceptions to this rule are (i) if you have an undiagnosed Notifiable Infectious Disease, or (ii) if we have reason to believe that you may be a danger to yourself or others. In both cases we may inform your GP. Everything else is kept confidential (including from members of your family) unless we have your explicit consent otherwise.
If you are already, or you’re considering becoming, a blood donor, you should be aware that the NHS Blood Donation Service won’t allow you to give blood if you’ve had traditional acupuncture within the last six months. This is because acupuncture is an unregulated profession, and they consider there is a risk of your blood being contaminated by a blood-borne virus as a result of treatment (!). We would like to reassure you that all acupuncturists are trained to an extremely high standard of hygiene and infection control, and our standard practice yields absolutely no possibility of cross-contamination whatsoever. But nonetheless you will be unable to give blood for six months after the date of your last treatment with us.
Cancellation, lateness and no-shows policy
At Love Community Acupuncture, we run the clinic on a tight budget to keep our treatments at the low price you enjoy. Because of this, when you need to reschedule and/or cancel a treatments, we ask you to do this yourself. It’s easy! Here’s how:
If you want to reschedule or cancel your appointment, please open the email we send you to confirm your booking, OR the reminder email we send you 48 hours before your appointment. The Subject of these emails starts with your name and the word ‘appointment’, i.e., “Jane Smith appointment”. Click on the link in the section ‘Cancelling or rescheduling your treatment’ in this email. This will take you to our online scheduler, and you can then choose a new day/time.
If you cancel a FIRST appointment (cancellation is when you just cancel the appointment, without rescheduling it) and you have no further treatments booked, we will charge an administration fee equivalent to the amount of your first treatment fee to cover the costs of setting you up as a new patient and making your diagnosis ready for your first treatment. Please note that only 3 reschedules are allowed per patient.
If you try to reschedule/cancel less than 24 hours before your appointment time, our online system won’t allow you to do this; if you’re less than 24 hours away from your appointment, you’ll need to re-book a new appointment.
Please be aware that we operate a 24-hour cancellation policy. If you:
- need to reschedule or cancel with less than 24 hours’ notice;
- don’t show up on the day;
- arrive so late that we can’t treat you
then we would require full payment for your appointment. In the normal course of things you will have paid in advance, so there would be nothing further to pay until you book your next appointment.
Your informed consent
Pleaseindicate that you have understood the information in this leaflet, and that you are happy to undertake treatment on this basis.
Your name (print)